Terms of sale

Last updated: July 2026

These Terms and Conditions of Sale ("Terms") govern all purchases made through sorteva.com, operated by Sorteva.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to these Terms in their entirety.

1. Seller Information

Sorteva

34 Snow Hill

Wolverhampton

West Midlands

WV2 4AG

United Kingdom

Email: contact@sorteva.com

Website: https://sorteva.com

2. Purpose

These Terms and Conditions of Sale define the rights and obligations of Sorteva and its customers regarding the online sale of products available on sorteva.com.

They apply to all orders placed through our website unless otherwise agreed in writing.

3. Products

We make every effort to present our products as accurately as possible.

Product photographs, descriptions, and illustrations are provided for informational purposes only. Minor variations in colour, size, or finish may occur due to screen settings or manufacturing differences.

Sorteva reserves the right to modify or discontinue any product at any time without prior notice.

4. Pricing

Prices displayed on our website are shown in the applicable currency based on your location.

Shipping charges, where applicable, are displayed before you complete your purchase.

Sorteva reserves the right to change prices at any time. However, products will be charged at the price in effect when your order is confirmed.

5. Orders

Placing an order on our website constitutes an offer to purchase.

Once your payment has been successfully authorised, you will receive an order confirmation email summarising your purchase.

Sorteva reserves the right to refuse or cancel any order in cases including, but not limited to:

Suspected fraud.
Incorrect or incomplete information.
Payment issues.
Product unavailability.
Obvious pricing or product description errors.

If an order is cancelled after payment has been received, any eligible refund will be processed in accordance with our Return & Refund Policy.

6. Payment

All payments are processed securely through trusted third-party payment providers.

We accept the payment methods available at checkout, including major credit and debit cards and payment solutions offered through Shopify.

Sorteva never stores your complete payment card details.

7. Shipping and Delivery

Orders are prepared and dispatched as quickly as possible after payment confirmation.

Delivery times displayed on our website are estimates only and may vary depending on the destination country, shipping carrier, customs procedures, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information when placing an order.

8. Receiving Your Order

Upon receiving your order, we recommend inspecting your parcel immediately.

If any item is missing, damaged, or incorrect, please contact our Customer Support team as soon as possible so we can review your request and provide an appropriate solution.

9. Right of Withdrawal

Where required by applicable consumer protection laws, customers may exercise their right of withdrawal within the legally permitted period.

The return procedure is explained in our Return & Refund Policy.

Certain products, including personalised items and products that cannot be returned for hygiene reasons, may be excluded from this right where permitted by law.

10. Returns and Refunds

All return and refund requests are handled in accordance with our Return & Refund Policy.

Refunds are issued after returned items have been received, inspected, and approved, using the original payment method whenever possible.

11. Product Guarantees

Products sold by Sorteva are covered by any guarantees required under applicable consumer protection laws.

If a product is defective or does not conform to your order, please contact our Customer Support team so we can offer an appropriate solution.

12. Limitation of Liability

Sorteva makes every reasonable effort to ensure the proper operation of its website and the quality of its services.

However, we shall not be liable for damages resulting from:

Improper use of our products.
Use contrary to provided instructions.
Force majeure events.
Temporary website interruptions.
Circumstances beyond our reasonable control.

13. Intellectual Property

All content available on this website, including text, images, logos, photographs, videos, graphics, and other materials, remains the exclusive property of Sorteva or its respective rights holders.

No content may be reproduced, copied, distributed, or otherwise used without prior written permission.

14. Personal Data Protection

Personal information collected during the ordering process is processed in accordance with our Privacy Policy.

We are committed to protecting the confidentiality and security of your personal information in compliance with applicable data protection laws.

15. Force Majeure

Sorteva shall not be held liable for any failure or delay in fulfilling its obligations where such failure results from events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, armed conflicts, technical failures, supply chain disruptions, or other force majeure events.

16. Changes to These Terms

Sorteva reserves the right to modify these Terms and Conditions of Sale at any time.

Any updated version becomes effective immediately upon publication on sorteva.com and applies to orders placed after the publication date.

17. Governing Law and Dispute Resolution

These Terms and Conditions of Sale shall be governed and interpreted in accordance with the laws applicable to the jurisdiction in which Sorteva operates.

Before commencing legal proceedings, both parties agree to make reasonable efforts to resolve any dispute amicably.

Where an amicable resolution cannot be reached, disputes shall be submitted to the courts with jurisdiction under the applicable laws.

18. Contact Us

If you have any questions regarding these Terms and Conditions of Sale or your order, please contact our Customer Support team: