Shipping policy

At Sorteva, we want your order to arrive safely and within a reasonable timeframe. This Shipping Policy explains how we process and deliver orders placed through our website.

We currently ship to:

🇺🇸 United States
🇬🇧 United Kingdom
🇦🇺 Australia
🇨🇦 Canada

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, our team begins preparing your order for shipment.

Processing Time

Orders are generally processed within 24 hours.

Processing includes order verification, preparation, quality checks, packaging, and handover to the relevant shipping provider.

During weekends, public holidays, promotions, or periods of high order volume, processing may take slightly longer.

2. Delivery Time

After your order has been processed and dispatched, delivery typically takes:

5–8 Business Days

Delivery times may vary depending on your location, shipping carrier, customs procedures, weather conditions, and other circumstances outside our reasonable control.

Please note that delivery times are estimates and are not guaranteed delivery dates.

3. Shipping Costs

Available shipping options and any applicable shipping fees will be displayed at checkout before you complete your purchase.

From time to time, Sorteva may offer promotional or free-shipping offers. Any applicable offer will be subject to the terms displayed at checkout.

4. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where available.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

If your tracking information does not update immediately, this does not necessarily mean there is an issue with your shipment.

5. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your:

  • Full name
  • Street address
  • Apartment or unit number
  • City
  • State or region
  • Postal code

If you notice an error in your shipping address, please contact us as soon as possible at support@sorteva.com.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

6. Delayed Orders

Although we aim to provide accurate delivery estimates, delays can occasionally occur due to circumstances outside our reasonable control.

These may include:

  • Carrier delays
  • Severe weather
  • Public holidays
  • Customs processing
  • High seasonal demand
  • Transportation disruptions
  • Incorrect address information
  • Other unforeseen circumstances

If your order appears significantly delayed, please contact us with your order number so our team can investigate.

7. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check your mailbox, usual delivery location, property, and with household members or neighbours.

If you still cannot locate the package, contact us at support@sorteva.com with your order number and tracking information.

We will review the available information and assist with an investigation where appropriate.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Please provide:

  • Your order number
  • Photos of the package
  • Photos of the item
  • A brief description of the issue

Our team will review the situation and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer laws.

9. Customs, Duties and Taxes

Depending on your destination, certain orders may be subject to customs duties, taxes, import charges, or other applicable fees.

Where legally applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also affect delivery times.

10. Multiple-Item Orders

If your order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfilment arrangements, or shipping logistics.

If this happens, you may receive separate tracking information for different shipments.

11. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it.

Because orders are generally processed within 24 hours, we cannot guarantee that changes or cancellations can be made once an order has entered processing or has been dispatched.

Once an order has been shipped, you may need to follow our Return & Refund Policy.

12. Customer Support

If you have any questions regarding your order, shipping, tracking, or delivery, please contact our Customer Support team.

Email: support@sorteva.com

Customer Service Hours:
Monday – Saturday
9:00 AM – 6:00 PM

Average Response Time:
24–48 business hours

When contacting us about an order, please include your order number so we can assist you more efficiently.

13. Our Commitment

At Sorteva, we aim to provide a smooth and reliable shopping experience from checkout to delivery.

We work to process orders promptly, provide tracking information where available, and assist customers when shipping issues occur.

Nothing in this Shipping Policy is intended to exclude or limit any consumer rights or guarantees that cannot legally be excluded under applicable law.