Shipping policy

Last updated: July 2026

At Sorteva, we are committed to providing fast, secure, and reliable delivery. This Shipping Policy explains how we process, ship, and deliver orders placed through sorteva.com.

By placing an order on our website, you agree to the terms outlined below.

1. Shipping Destinations

Sorteva currently ships to customers in many countries worldwide.

Shipping availability may vary depending on your country or region. If we are unable to deliver to your address, we will notify you before or shortly after your order is placed.

2. Order Processing

Orders are processed Monday to Friday, excluding public holidays.

Our standard processing time is 1–2 business days after payment has been successfully confirmed.

During periods of high demand, including sales events, holidays, or promotional campaigns, processing times may be slightly longer.

3. Estimated Delivery Times

Delivery times vary depending on your destination and the shipping carrier.

Estimated delivery times are:

United Kingdom: 5–7 business days
United States: 5–7 business days
Canada: 5–7 business days
Australia: 5–7 business days
New Zealand: 5–7 business days

4. Shipping Costs

Shipping charges are calculated during checkout based on:

Destination country
Order weight
Selected shipping method

Whenever free shipping promotions are available, the applicable terms will be clearly displayed on our website.

5. Shipping Confirmation & Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available).

Please allow up to 48 hours for tracking information to become available after your parcel has been dispatched.

6. Shipping Address

Customers are responsible for providing accurate shipping information when placing an order.

Please carefully verify your:

Full name
Shipping address
Postcode or ZIP code
Phone number
Email address

Sorteva is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

7. Lost or Delayed Parcels

If your parcel is significantly delayed or appears to be lost, please contact our Customer Support team at:

contact@sorteva.com

We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

8. Damaged Parcels

Please inspect your order as soon as it arrives.

If your parcel arrives damaged or an item is defective, please contact us within 48 hours of delivery and include photographs of both the product and the packaging.

Our team will review your claim and provide an appropriate solution.

9. Customs Duties & Import Taxes

For international orders, customs duties, import taxes, or other government fees may apply depending on your country's regulations.

These charges are the customer's responsibility unless otherwise stated on our website.

We recommend checking with your local customs authority before placing an international order.

10. Refused or Unclaimed Parcels

If a parcel is refused by the recipient or is not collected within the carrier's required timeframe and is returned to us, any return shipping or re-delivery costs may be deducted from your refund or charged separately.

11. Force Majeure

Sorteva shall not be held responsible for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Severe weather conditions
Strikes
Armed conflicts
Pandemics
Customs inspections
Transportation network disruptions

In such situations, we will make every reasonable effort to minimise delays and keep our customers informed.

12. Contact Us

If you have any questions regarding shipping or the delivery of your order, please contact us:

Sorteva

34 Snow Hill

Wolverhampton

West Midlands

WV2 4AG

United Kingdom

Email: contact@sorteva.com

Our Customer Support team typically responds within 24–48 business hours and will be happy to assist you throughout the delivery process.

By placing an order on sorteva.com, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

Our customers tell it better than we do!

Excellent

4.7

/ 5

based on 10 067 reviews

Love the fit

“The fit is really flattering and it looks exactly like the photos. Very happy with my purchase.” “The fit is really flattering and it looks exactly like the photos. Very happy with my purchase.” “The fit is really flattering and it looks exactly like the photos. Very happy with my purchase.”

— Emily Carter

Great quality

“Really impressed with the quality. It looks smart and feels comfortable to wear.” “Really impressed with the quality. It looks smart and feels comfortable to wear.” “Really impressed with the quality. It looks smart and feels comfortable to wear.”

— James Anderson

Beautiful and elegant

“Such a lovely piece. The style is elegant and it’s very easy to wear.” “Such a lovely piece. The style is elegant and it’s very easy to wear.” “Such a lovely piece. The style is elegant and it’s very easy to wear.”

— Sophie Williams

Exactly what I wanted

“The sizing was accurate and the product looks just like the photos. Very pleased.” “The sizing was accurate and the product looks just like the photos. Very pleased.” “The sizing was accurate and the product looks just like the photos. Very pleased.”

— Oliver Smith

My new favourite

“I’ve already had compliments on it. Great style and a really comfortable fit.” “I’ve already had compliments on it. Great style and a really comfortable fit.” “I’ve already had compliments on it. Great style and a really comfortable fit.”

— Olivia Bennett

Perfect everyday style

“Simple, comfortable and easy to pair with different outfits. Really happy with it.” “Simple, comfortable and easy to pair with different outfits. Really happy with it.” “Simple, comfortable and easy to pair with different outfits. Really happy with it.”

— Jack Taylor

Better than expected

“The quality exceeded my expectations. It looks even better in person.” “The quality exceeded my expectations. It looks even better in person.” “The quality exceeded my expectations. It looks even better in person.”

— Charlotte Davies

Very comfortable

“Comfortable enough to wear all day while still looking smart. Would definitely recommend.” “Comfortable enough to wear all day while still looking smart. Would definitely recommend.” “Comfortable enough to wear all day while still looking smart. Would definitely recommend.”

— Harry Wilson

Beautiful piece

“The material feels lovely and the fit is great. It’s become one of my favourite pieces.” “The material feels lovely and the fit is great. It’s become one of my favourite pieces.” “The material feels lovely and the fit is great. It’s become one of my favourite pieces.”

— Amelia Thompson

Looks really smart

“Really happy with the fit and overall look. Exactly what I was looking for.” “Really happy with the fit and overall look. Exactly what I was looking for.” “Really happy with the fit and overall look. Exactly what I was looking for.”

— George Brown

So easy to style

“I love how versatile it is. I can dress it up or keep it casual.” “I love how versatile it is. I can dress it up or keep it casual.” “I love how versatile it is. I can dress it up or keep it casual.”

— Grace Morgan

Would buy again

“Good quality, comfortable fit and a timeless style. I’d definitely order again.” “Good quality, comfortable fit and a timeless style. I’d definitely order again.” “Good quality, comfortable fit and a timeless style. I’d definitely order again.”

— Thomas Davies

Lovely fit

“I followed the size guide and it fitted perfectly. Very happy with my purchase.” “I followed the size guide and it fitted perfectly. Very happy with my purchase.” “I followed the size guide and it fitted perfectly. Very happy with my purchase.”

— Jessica Taylor

Exactly as pictured

“The product arrived as described and the sizing was spot on. Very pleased.” “The product arrived as described and the sizing was spot on. Very pleased.” “The product arrived as described and the sizing was spot on. Very pleased.”

— Daniel Williams

Really impressed

“Beautiful design, comfortable fit and great value. I’m really happy with my order.” “Beautiful design, comfortable fit and great value. I’m really happy with my order.” “Beautiful design, comfortable fit and great value. I’m really happy with my order.”

— Hannah Wilson

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Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–2 business days and delivered within 5–7 business days depending on your location.

Do you offer free shipping?

Yes, we offer free shipping on all orders for a limited time.

What is your return policy?

You can return your order within 30 days if you're not satisfied — no questions asked.

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email to follow your package.

Are your products true to size?

Yes, our products are designed to fit true to size. We also provide a size guide for extra help.

How can I contact customer support?

You can reach us anytime at contact@sorteva.com — we usually reply within 24–48 hours.

Are your collections limited?

Yes, many of our pieces are limited edition and may not be restocked once sold out.

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