Frequently Asked Questions (FAQ)

Welcome to Sorteva’s Help Centre. Here you’ll find answers to the most common questions about orders, shipping, payments, and returns.

1. How long does delivery take?
Orders are processed within 1–2 business days.
Delivery typically takes 5–7 business days depending on your location.

2. How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email.
You can track your order anytime using the provided link.

3. Can I change or cancel my order?
Yes — as long as your order has not been processed or shipped.
Please contact us as soon as possible at contact@sorteva.com.

4. What payment methods do you accept?
We accept secure payments via:
Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and Shopify Payments.

5. Are my payments secure?
Absolutely.
All transactions are encrypted using industry-standard security protocols.

6. Can I return an item?
Yes.
You may request a return within 30 days of receiving your order.

7. When will I receive my refund?
Refunds are processed after inspection.
It may take 5–7 business days to appear in your account.

8. What if I receive a damaged or incorrect item?
Please contact us within 48 hours with photos of the product and packaging.

9. Do you ship internationally?
Yes, we ship worldwide.
Delivery times may vary depending on the destination.

10. How can I contact support?
Email us anytime at contact@sorteva.com
We respond within 24–48 business hours.

11. How do I choose the correct size?
Check our Size Guide on each product page.
If unsure, our team is here to help.

12. Are your products always in stock?
Most items are available, but due to high demand, some may sell out quickly.

13. Can I use multiple discount codes?
Only one promo code can be used per order unless stated otherwise.

14. I didn’t receive a confirmation email — what should I do?
Check your spam folder first.
If you still don’t see it, contact us.

15. Why choose Sorteva?
• Premium quality products
• Secure payments
• Reliable worldwide shipping
• Easy returns
• Dedicated customer support

Our customers tell it better than we do!

Excellent

4.7

/ 5

based on 10 067 reviews

Love the fit

“The fit is really flattering and it looks exactly like the photos. Very happy with my purchase.” “The fit is really flattering and it looks exactly like the photos. Very happy with my purchase.” “The fit is really flattering and it looks exactly like the photos. Very happy with my purchase.”

— Emily Carter

Great quality

“Really impressed with the quality. It looks smart and feels comfortable to wear.” “Really impressed with the quality. It looks smart and feels comfortable to wear.” “Really impressed with the quality. It looks smart and feels comfortable to wear.”

— James Anderson

Beautiful and elegant

“Such a lovely piece. The style is elegant and it’s very easy to wear.” “Such a lovely piece. The style is elegant and it’s very easy to wear.” “Such a lovely piece. The style is elegant and it’s very easy to wear.”

— Sophie Williams

Exactly what I wanted

“The sizing was accurate and the product looks just like the photos. Very pleased.” “The sizing was accurate and the product looks just like the photos. Very pleased.” “The sizing was accurate and the product looks just like the photos. Very pleased.”

— Oliver Smith

My new favourite

“I’ve already had compliments on it. Great style and a really comfortable fit.” “I’ve already had compliments on it. Great style and a really comfortable fit.” “I’ve already had compliments on it. Great style and a really comfortable fit.”

— Olivia Bennett

Perfect everyday style

“Simple, comfortable and easy to pair with different outfits. Really happy with it.” “Simple, comfortable and easy to pair with different outfits. Really happy with it.” “Simple, comfortable and easy to pair with different outfits. Really happy with it.”

— Jack Taylor

Better than expected

“The quality exceeded my expectations. It looks even better in person.” “The quality exceeded my expectations. It looks even better in person.” “The quality exceeded my expectations. It looks even better in person.”

— Charlotte Davies

Very comfortable

“Comfortable enough to wear all day while still looking smart. Would definitely recommend.” “Comfortable enough to wear all day while still looking smart. Would definitely recommend.” “Comfortable enough to wear all day while still looking smart. Would definitely recommend.”

— Harry Wilson

Beautiful piece

“The material feels lovely and the fit is great. It’s become one of my favourite pieces.” “The material feels lovely and the fit is great. It’s become one of my favourite pieces.” “The material feels lovely and the fit is great. It’s become one of my favourite pieces.”

— Amelia Thompson

Looks really smart

“Really happy with the fit and overall look. Exactly what I was looking for.” “Really happy with the fit and overall look. Exactly what I was looking for.” “Really happy with the fit and overall look. Exactly what I was looking for.”

— George Brown

So easy to style

“I love how versatile it is. I can dress it up or keep it casual.” “I love how versatile it is. I can dress it up or keep it casual.” “I love how versatile it is. I can dress it up or keep it casual.”

— Grace Morgan

Would buy again

“Good quality, comfortable fit and a timeless style. I’d definitely order again.” “Good quality, comfortable fit and a timeless style. I’d definitely order again.” “Good quality, comfortable fit and a timeless style. I’d definitely order again.”

— Thomas Davies

Lovely fit

“I followed the size guide and it fitted perfectly. Very happy with my purchase.” “I followed the size guide and it fitted perfectly. Very happy with my purchase.” “I followed the size guide and it fitted perfectly. Very happy with my purchase.”

— Jessica Taylor

Exactly as pictured

“The product arrived as described and the sizing was spot on. Very pleased.” “The product arrived as described and the sizing was spot on. Very pleased.” “The product arrived as described and the sizing was spot on. Very pleased.”

— Daniel Williams

Really impressed

“Beautiful design, comfortable fit and great value. I’m really happy with my order.” “Beautiful design, comfortable fit and great value. I’m really happy with my order.” “Beautiful design, comfortable fit and great value. I’m really happy with my order.”

— Hannah Wilson

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Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–2 business days and delivered within 5–7 business days depending on your location.

Do you offer free shipping?

Yes, we offer free shipping on all orders for a limited time.

What is your return policy?

You can return your order within 30 days if you're not satisfied — no questions asked.

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email to follow your package.

Are your products true to size?

Yes, our products are designed to fit true to size. We also provide a size guide for extra help.

How can I contact customer support?

You can reach us anytime at contact@sorteva.com — we usually reply within 24–48 hours.

Are your collections limited?

Yes, many of our pieces are limited edition and may not be restocked once sold out.

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Frequently Asked Questions (FAQ)

Our customers tell it better than we do!

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Frequently Asked Questions