Frequently Asked Questions (FAQ)

1. Where does Sorteva ship?

We currently ship to the United States 🇺🇸, United Kingdom 🇬🇧, Australia 🇦🇺, and Canada 🇨🇦.

2. How long does shipping take?

Orders typically arrive within 5–8 business days after dispatch. Delivery times may vary depending on your location and carrier.

3. How quickly will my order be processed?

Most orders are processed within 24 hours after payment has been confirmed.

4. Will I receive tracking information?

Yes. Once your order has been dispatched, you may receive tracking information where available. Please allow some time for tracking updates to appear.

5. Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible. Because orders are generally processed within 24 hours, we cannot guarantee changes or cancellations after processing has started.

6. What is Sorteva's return policy?

We offer a 45-Day Guarantee on eligible purchases. Items must meet the applicable return requirements. Please see our Return & Refund Policy for full details.

7. What if I receive a damaged or incorrect item?

Contact us as soon as possible with your order number and photos of the item. Our team will review the issue and help provide an appropriate solution.

8. What payment methods do you accept?

Available payment methods are displayed securely during checkout. Payment processing is handled through our authorized payment providers.

9. What should I do if my order is delayed?

If your order is taking longer than the estimated delivery timeframe, contact us with your order number and tracking information so we can investigate.

10. How can I contact Sorteva?

You can contact our Customer Support team at support@sorteva.com.

Our customer service hours are Monday–Saturday, 9:00 AM–6:00 PM, with an average response time of 24–48 business hours.