Refund policy

At Sorteva, your satisfaction is important to us. We want you to feel confident when shopping with us, which is why we offer a 45-Day Guarantee on eligible purchases.

45-Day Return Guarantee

You have 45 days from the date your order is delivered to request a return.

To be eligible for a return, the item must be unused, unworn, and in its original condition and packaging. Items that show signs of use, damage, or alteration may not be eligible for a refund.

If you would like to start a return, please contact our customer support team with your order number and a brief explanation of your return request. We will provide you with the necessary instructions.

Refunds

Once your returned item is received and inspected, we will review the return and confirm whether it meets our return requirements.

If your return is approved, your refund will be issued to the original payment method used for the purchase.

Please note that the time it takes for the refund to appear in your account can vary depending on your bank or payment provider.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please include your order number and clear photos of the item so our team can review the issue and provide the appropriate solution.

We will work with you to resolve the issue as quickly as possible.

Return Shipping

Unless the item arrives damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

Before sending any item back, please contact our support team first. Returns sent without prior approval may not be accepted.

Exchanges

If you would like to exchange an item, please contact our support team within the 45-day return period. Depending on product availability, we will provide the appropriate exchange or return option.

Contact Us

If you have any questions about returns, refunds, or exchanges, our customer support team is here to help.

Please contact us with your order number so we can assist you as quickly as possible.

Sorteva — Shop with confidence.